Refund Policy
Last updated: 15 July 2025
At TechWayRay, we are not currently selling products through this website. However, when our online store becomes active, this page will outline our full refund and return policy.
We are committed to fairness, transparency, and customer satisfaction. Below is a draft of our intended approach to refunds and returns once products are available for purchase.
1. Eligibility for Refunds and Returns
Once the store is live, customers will typically be eligible for refunds or returns if:
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The item arrives damaged or defective
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The wrong item was sent
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The item is returned within the specified return window (usually 14 or 30 days)
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The item is unused, in its original packaging, and in resalable condition
Some items may be non-refundable, such as:
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Downloadable or digital products
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Customised or personalised items
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Clearance or final sale items
2. Return Process
To initiate a return, customers will need to:
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Contact us by email at [your@email.com]
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Provide the order number, details of the issue, and photos if applicable
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Return the item to the address provided (return shipping instructions will be included)
Buyers are responsible for return shipping costs unless the return is due to our error (e.g. wrong or faulty item).
3. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5–10 business days
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Refunds will be issued to the original payment method only
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Original shipping costs may not be refundable
4. Exchanges
We may offer exchanges where applicable (e.g. sizing issues, faulty items). Exchanges will be handled on a case-by-case basis.
5. Contact Us
If you have any questions about our future refund policy or need help with a return, you can contact:
Email: [your@email.com]
Website: [www.techwayray.com]